{"id":8742,"date":"2025-07-26T05:24:59","date_gmt":"2025-07-26T03:24:59","guid":{"rendered":"https:\/\/www.lepaysservices.com\/?page_id=8742"},"modified":"2025-07-26T06:31:17","modified_gmt":"2025-07-26T04:31:17","slug":"lepays-medias","status":"publish","type":"page","link":"https:\/\/www.lepaysservices.com\/en\/lepays-medias\/","title":{"rendered":"LePays Express Colis \u2013 FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8742\" class=\"elementor elementor-8742\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e04d9d elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"0e04d9d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48e6933\" data-id=\"48e6933\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6de6e2c elementor-widget elementor-widget-rt-text-with-button\" data-id=\"6de6e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rt-text-with-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-text-button barshow text-style1\">\r\n\t\r\n\t\t<div class=\"subtitle style1\">LePays Express Colis \u2013 FAQ\t\t<span class=\"title-bar1\"><\/span><span class=\"title-bar2\"><\/span>\t<\/div>\r\n\t\t\t\t<h2 class=\"section-title\">Frequently Ask Questions<\/h2>\t\t\r\n\t<div class=\"section-content\"><p>Expliquer le processus d\u2019envoi, d\u00e9lai et s\u00e9curit\u00e9<\/p><\/div>\r\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87a70ce elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"87a70ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8dcec5b\" data-id=\"8dcec5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc60faf elementor-widget elementor-widget-accordion\" data-id=\"bc60faf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1971\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1971\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">D\u2019o\u00f9 \u00e0 o\u00f9 envoyez-vous des colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1971\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1971\"><p>Afrique vers Europe\/Asie, Russie vers Afrique, Chine vers Afrique, etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1972\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1972\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels types d\u2019articles sont accept\u00e9s ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1972\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1972\"><p>V\u00eatements, accessoires, nourriture, \u00e9lectroniques, cadeaux. (Pas de produits ill\u00e9gaux, ni des aliments trop frais)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1973\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1973\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quel est le d\u00e9lai de livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1973\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1973\"><p>Entre 2 \u00e0 10 jours selon la destination et le transporteur utilis\u00e9.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1974\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1974\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment envoyer un colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1974\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1974\"><p>Nous avons des locaux ou vous pouvez d\u00e9poser vos colis et parfois ce sont des points de relais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1975\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1975\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Est-ce que je peux suivre mon colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1975\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1975\"><p>Oui, nous donnons des mises \u00e0 jour r\u00e9guli\u00e8res (WhatsApp ou suivi en ligne).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1976\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1976\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que se passe-t-il en cas de perte ou retard ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1976\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1976\"><p>Une proc\u00e9dure de r\u00e9clamation est pr\u00e9vue avec des garanties selon le niveau d&rsquo;assurance choisi.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1977\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1977\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien co\u00fbte l\u2019envoi d\u2019un colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1977\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1977\"><p>Le tarif d\u00e9pend du poids, du volume, de la contenance et de la destination. Un devis est fourni sur demande.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e435ee8 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"e435ee8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fda0f43\" data-id=\"fda0f43\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-431acd3 elementor-widget elementor-widget-rt-cta\" data-id=\"431acd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rt-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"cta-default cta-style4\">\r\n\t<ul class=\"element-list d-none d-xl-block\">\r\n\t\t<li>\r\n\t\t  <img decoding=\"async\" src=\"https:\/\/www.lepaysservices.com\/wp-content\/themes\/finbuzz\/assets\/element\/shape37.png\" width=\"161\" height=\"255\" alt=\"\">\r\n\t\t<\/li>\t\r\n\t\t<li>\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lepaysservices.com\/wp-content\/themes\/finbuzz\/assets\/element\/shape38.png\" width=\"161\" height=\"201\" alt=\"\">\r\n\t\t<\/li>\r\n\t\t<li>\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lepaysservices.com\/wp-content\/themes\/finbuzz\/assets\/element\/shape39.png\" width=\"179\" height=\"43\" alt=\"\">\r\n\t\t<\/li>\r\n\t\t<li>\r\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.lepaysservices.com\/wp-content\/themes\/finbuzz\/assets\/element\/shape40.png\" width=\"253\" height=\"60\" alt=\"\">\r\n\t\t<\/li>\r\n\t<\/ul>\r\n\t<div class=\"action-box\">\r\n\t\t<div class=\"cta-content\">\r\n\t\t\t<div class=\"title\">\r\n\t\t\t\t<h2 class=\"rtin-title\">Vous avez des colis \u00e0 exp\u00e9dier ?<\/h2>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"button-area\">\r\n\t\t\t\t\t\t\t<div class=\"rtin-button\"><a class=\"btn-style1\" href=\"https:\/\/wa.me\/message\/4I5K2IR2M7A4I1\" rel=\"noopener\" target=\"_blank\">Contactez nous ici<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24px\" height=\"24px\" viewbox=\"0 0 24 24\">\r\n\t\t<path fill=\"#FA360A\" d=\"M11.998 23.997c-6.617 0-11.999-5.383-11.999-11.999 0-6.616 5.382-11.999 11.999-11.999 6.616 0 11.999 5.383 11.999 11.999 0 6.616-5.383 11.999-11.999 11.999Zm0-21.816c-5.414 0-9.818 4.404-9.818 9.817 0 5.414 4.404 9.817 9.818 9.817 5.413 0 9.817-4.403 9.817-9.817 0-5.413-4.404-9.817-9.817-9.817Zm5.37 10.234a1.11 1.11 0 0 1-.237.355l-4.362 4.362c-.213.214-.492.32-.771.32a1.09 1.09 0 0 1-.772-1.862l2.502-2.501H7.634a1.092 1.092 0 0 1 0-2.182h6.094l-2.502-2.501a1.091 1.091 0 0 1 1.543-1.543l4.362 4.363a1.095 1.095 0 0 1 .237 1.189Z\" \/>\r\n\t\t<\/svg><\/a><\/div>\t\t\r\n\t\t\t\t\t<\/div>\t\r\n\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>LePays Express Colis \u2013 FAQ Frequently Ask Questions Expliquer le processus d\u2019envoi, d\u00e9lai et s\u00e9curit\u00e9 D\u2019o\u00f9 \u00e0 o\u00f9 envoyez-vous des colis ? Afrique vers Europe\/Asie, Russie vers Afrique, Chine vers Afrique, etc. Quels types d\u2019articles sont accept\u00e9s ? V\u00eatements, accessoires, nourriture, \u00e9lectroniques, cadeaux. (Pas de produits ill\u00e9gaux, ni des aliments trop frais) Quel est le [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-8742","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/pages\/8742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/comments?post=8742"}],"version-history":[{"count":11,"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/pages\/8742\/revisions"}],"predecessor-version":[{"id":8763,"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/pages\/8742\/revisions\/8763"}],"wp:attachment":[{"href":"https:\/\/www.lepaysservices.com\/en\/wp-json\/wp\/v2\/media?parent=8742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}